Great deal for the first 6 months. But a disaster in everything else! 1) Daily regular internet connection drops (not wifi, not user devices, their fault). Impossible to use for online gaming - every time I forget to turn off my wifi and switch to mobile data during online gaming, I am reminded pretty quickly by dropping out of the game due to connection drop. Also there's much more lagging during the game.It is so bad that even audio (no video) conversations over messengers are consistently interrupted and I am out of them for 5-20 seconds. Embarrassing. 2) Support is awful: I raised 3 tickets. They blame me. No written responses. They always call. Then they identify you, as hard as for the bank wire transfer (full personal data and text-code!). Although they're calling the number registered in the account...After each call they close the ticket regardless of your conversation and you don't have any trail of resolution. Because there is NO resolution. Shame on me, always forgetting to check reviews before making a deal with the new company. 3) Among the 4 recent providers I've been serviced at the same address, same wifi router, same everything, none of them had such serious problem. Considering they provide access to the same NBN connection as any of the providers, I assume they throttle the connection deliberately. There's no other explanation. Even during me typing this review and trying to download a file - the connection dropped at least 5 times. I'd say it happens every 2-5 minutes for 5-30 seconds each interruption. Not only when you download, but also when you browsing internet! It's just that during downloading you can actually notice the drops. Upd1: Shortly after posting a review here (don't know if it's a coincidence or not) I got a call from the support, they suggested changing a few things in the settings (switch to Google DNS, change DTIM Interval to 5 and Beacon Interval to 50) - it has nothing to do with the kind of connection drops that took place - but after that call no drops at all, not during games, not during calls, not during downloads. Although I do see occasional lagging in games - which can in fact be the reason of changing the aforementioned Wifi settings :) But I'm glad they fixed the drops, it was a shame. Upd2: Good time didn't last long, only for about a week. After that - all the problems again with one being: not possible to download anything without data transmission drop.
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