I was with Tangerine for 12 months in 2024 - early 2025, in an NBN FTTP situation in Sydney on a 120/20 plan (noted they don't offer this anymore). The initial setup was great, fantastic and friendly tech to setup and that was my last interaction for a long time. Over the few months of 2024, I would usually get about 35-45/18 at most times. Constant drop outs. Couldn't do teams calls with video. Tried to call support to improve the situation, albeit too late, and all they did was reset the NBN modem and my own router and suggest upgrading my router firmware (which I had already done). Support seemed disinterested and just stuck to text messaging. I decided to churn away, with a months notice. The day before my churn (they had a whole month), they tried to contact me to offer a cheaper rate - the rate of my new provider is still last for double the speed. I'm now getting easily 180/20 with a new provider for the same price. BYE TANGERINE.
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