NBN internet down for 9 days and still no resolution. 4-5 phone calls and still no pathway to resolution. First they said it was the modem (purchased from Tangerine), now a direct laptop to NBN box diagnostic identifies the issue may be with the carrier but the offshore call centre (i.e. not in Aus) just doesn't seem to have the capacity to escalate and resolve. I seriously question their ability to troubleshoot problems with the never ending escalation to another team to help solve the problem. I am seriously considering other options.
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