Taobao only supports criminal activities.Support will not help you if you have been a victim of illegal practices conducted by the merchant such as bait and switch, sending you counterfeit items, fraud etc. In fact taobao will go out of their way to help them even if the seller has violated their policies. The seller would get personal phone consultations and no time limit to reply if a case is opened against them. Meanwhile a victim must reply within 24 hours or the case is dismissed. If a seller has send you illegal counterfeit items instead of the real ones, taobao will tell you to ship them illegally if you want your money back. They encourage criminal activities and actively support as well as protect those who engage in it.
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