Review Time
Actually I have spent thousands in singapore dollars through third parties and on the website itself. Do not buy furniture. Invariably there are missing pieces or the quality is really crap. They will then replace the parts (but of course you end up paying shipment again if using third party) and it frequently takes a few attempts before they get it right or you give up because of the waste of time and shipping charges. Ordering throughthe website itself is very hit and miss. On this occasion, I have had no less than 3 notifications that the items are being delivered so I waited at home on 3 occasions. No sign of said items. They are over a week later than the predicted date. When you enquire, they will say on the way. Tried to make a complaint, they basically say they are sympathetic but ask you to wait. In other words, zero action. Great to deal with AI...
I said cancel all orders ( i have 4 separate orders following) . Their response? cannot refuse delivery. Must wait for deliveries then try to get refund.
My advice? Forget about dealing with them. The overall savings is not enough to see a cardiologist when you have a heart attack from having to deal with them.
Actually I have spent thousands in singapore dollars through third parties and on the website itself. Do not buy furniture. Invariably there are missing pieces or the quality is really crap. They will then replace the parts (but of course you end up paying shipment again if using third party) and it frequently takes a few attempts before they get it right or you give up because of the waste of time and shipping charges. Ordering throughthe website itself is very hit and miss. On this occasion, I have had no less than 3 notifications that the items are being delivered so I waited at home on 3 occasions. No sign of said items. They are over a week later than the predicted date. When you enquire, they will say on the way. Tried to make a complaint, they basically say they are sympathetic but ask you to wait. In other words, zero action. Great to deal with AI...I said cancel all orders ( i have 4 separate orders following) . Their response? cannot refuse delivery. Must wait for deliveries then try to get refund.My advice? Forget about dealing with them. The overall savings is not enough to see a cardiologist when you have a heart attack from having to deal with them.
Bought a fridge freezer, tracking wasn't moving and getting nothing from the dishonest seller who eventually said the consolidation warehouse didn't accept it and it would be shipped and they started demanding money to pay for the return, eventually taobao gave me a refund but they never give a full refund, usually on small items it can be less than a $ but this time it was $9.27 short when I didn't want to return or refund, I will be closing my account
As you can see from the reviews, the people at Taobao are seemingly purposefully making their service as shitty as possible. Now I face a problem where I can't even login to my profile. don't bother making an account as the people behind this service are too incompetent to even make the simplest of functions work.
I am reporting a massive commercial fraud case on Taobao (Alibaba Group). I purchased a high-end 120-inch 8K OLED TV for $960.09. Instead, the merchant "Mi Xiao Ying Shi" (米小影官方旗舰店) intentionally shipped a cheap 85-inch 4K LED TV. This is not a mistake; it is a calculated scam involving falsified shipping documents.Key Evidence of Fraud:1. Product Mismatch: I paid for 120" OLED, but received an 85" LED (35 inches smaller and inferior tech).2. Document Falsification: The seller falsified logistics data to match the high-end specs while shipping a low-value item.3. Platform Negligence: Taobao support is refusing to take immediate action despite undeniable photo evidence of the fake labels.I have already taken the following legal steps:- Filed a formal international fraud report at econsumer.gov (Case: 198451887).- Initiated a Chargeback through my bank in Georgia (Visa/Mastercard Dispute).- Notified the Hangzhou Mayor’s Hotline (12345) and legal departments in China.Alibaba/Taobao: Resolve this fraud and issue a full refund immediately. I will not stop until this case is settled and the fraudulent merchant is blacklisted.
I had issues logging in. Was advised Customer Service will call. What they did was just one ring and hung up. This is to record that they called but failed to proceed to entertain my issues. Then they emailed mentioning they tried to call but unsuccessful and therefore case is closed. This is truly unprofessional of Customer Service.
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