I recently bought items on Taobao and specifically asked the seller to ship them in good condition. However, despite receiving an item with obvious flaws, my refund request keeps getting rejected.Even though I requested them to contact me via calls or app messages, they simply sent a text message informing me that the refund was rejected, with no willingness to communicate further.I also reached out to live chat support, but they confirmed that Taobao firmly stands by its refund policy, leaving little recourse for customers. After checking the App Store, I noticed many 1-star ratings echoing the same frustrations.
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