I sent a friend to buy from Taobau shop in , Varese, Italy, an item. The quality was very bad, so I had to Return it. I tried to find an equivalent item, but could not get any. I asked them if I can return the item, and get rienbursed; they said they do not give back money for returned items, as per shop policy but that they give me a cupon instead, and informed me that I can come with the cupon "any time" when I want to buy from them again, and present the cupon instead of payments for the purchase amount. But in the cupon they wrote an expiry date, a month only, which they did not inform me of. Today, I went with a friend and they said that I can NOT use the cupon because it was not valid. This means they charged me, without me having bought anything! In short they charged me with no exchange of any goods/items. Have you ever heard that your money expires? That you pay for "zero" items??? I understand, if they give me a cupon as a gift for my purchases, that it can have an expiry date, but that a cupon instead of my non-rienbursed money expires in only one month, this is something I have never heard of, only with taobao could happen. This is called "a pure and true" THEFT!!! Be careful If you are planning to buy from them and read their policies very well, if not written ask them and have it in written format because these people are unpredictable and capable of anything. And if I was you I would think a million times before buying, especially that their items are above market price. Share the post and save customers, against opportunistic shops that will exploit clients at any cost.
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