the taobao website is pretty trash, the app, although you can't translate it from chinese, is still easier to navigate than the website. if you want to purchase from taobao, then download the app do not bother with the website. 1. you have to pay for shipping after you have paid for the items you want, usually it takes a week or two for your order to be ready to ship. shipping is usually quite expensive cause its calculated by weight and also depends on what country youre ordering from (im from australia). when i first brought from here i didnt know that you had to keep track of your package yourself so i didnt pay for the shipping fee until months and months later, so dont forget about your order. shipping usually takes a month or two. its a long time to wait for items but i can find so many clothing items i love as a very picky person when it comes to fashion. its a bit frustrating though cause IT IS long and there always seems to be shipping delays.2. use the image search option. on the search bar, theres a little photograph icon, upload a picture of what youre looking for, its very helpful.3. the layout of the app is kinda complicated (at least to me) but you'll get use to it and navigating it will just become muscle memory 4. reviews- on the top part of the page when you open the review section of a product, theres words in chinese that you'll need to translate if you cant read chinese. they'll help you see if majority of people think the product is good or bad, and you can also view images people have uploaded of the item. use google translate if youre looking for a general product, i find it almost always brings up items that im trying to search forso yeah use the app
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