I want to express positive thoughts, and hopefully I'll be able to soon. I registered with the platform and its related site on the same evening. They had a decent selection of games, and I managed to turn the free credits from the welcome offer into a redemption on both. I would be praising their lower redemption requirement of 50 credits right now, but I'm still waiting. The related site processed my redemption quickly, while I opted for a method with the first site thinking it would be faster and easier, but it hasn’t been. Their live chat is available at all hours, which is a plus, but I've been informed that my issue has been escalated to the finance department for the past few days. I’ve confirmed that if the payment hasn’t arrived, it hasn’t been sent. I requested to cancel the redemption to use a different method, but haven’t succeeded. I will adjust my rating once this is resolved and would be open to playing again. The related site has a solid reputation, so I trust they’ll handle this, but it seems they’re facing some challenges. I would recommend avoiding the initial payment method.
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