I ordered new carpets from the Oxford branch of Tapi. Their helpful representative visited and I booked a fitting for 16th February. I was told that it was impossible to guarantee precisely when the fitters would arrive that day, but I would probably be their first call.
I therefore stayed in from 9.30 a.m. on 16th February. By 4 p.m., I wondered if the fitters were coming, so I telephoned the shop. Tapi told me that I was not in the diary and doubted that I had made a booking at all. When confronted with email evidence, they conceded that I had booked and said that the information had not been transferred from the email to their diary. They offered no apology until I demanded one. Then Tapi said that the fitters would be with me in half an hour (i.e, at 4.40 p.m.). At 5.55 p.m., I called again to complain very vigorously that no-one had come.
Eventually the fitters arrived around 6.30 p.m. I am happy to report that they worked hard until 9.30 p.m. to lay the carpets - but Tapi cannot take much credit for this, as it insists that the fitters are "independent contractors".
One further point: at the time I made the booking, the Tapi representative told me (almost apologetically) that I should expect to be inundated with emails inviting me to submit reviews about Tapi to ratings sites and he asked me please to take the trouble to submit at least one. In fact, as a dissatisfied customer, I have received no emails inviting me to review Tapi's service. This possibly supplies an insight into how Tapi sustains a 4.8 rating on Trustpilot.
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What a difference a new flooring makes and as the absolute specialists in carpets and floors in the UK you’ve come to the right place. Either visit one of our inspirational showrooms or call to book a free home visit to view the full collection in the comfort of your own home. We offer a wonderful selection of carpet, vinyl, laminate, luxury vinyl tiles and planks, plus all the accessories and underlays you need to get that perfect finish. We pride ourselves on our knowledge, service and choice all at a price that's lower than you'd expect! We offer a huge range of additional services to help, such as a free home measuring and planning service, professional fitting, furniture removal and uplift and removal of your old flooring to name but a few. There ''ain't no mountain too high'' for Team Tapi - just tell us your requirements and we'll make sure it happens! With our 0% Interest Free Credit there's never been a better time to buy! Visit www.tapi.co.uk for your nearest store or to book a free home appointment. See you soon!See more
