My shower has not arrived, and customer service is nonexistent. I ordered it 10 days ago, and it appears not to have been dispatched. I'm starting to suspect this is a scam—their automated email responses do not follow up, the phone line has 'technical difficulties,' and the live chat leaves you waiting indefinitely. I plan to request a refund through my credit card as I believe this might be fraudulent. Their response to my review is misleading. The delivery was to a managed reception desk, yet it never arrived, and tracking showed no dispatch. I left the live chat after a long wait and was told I would receive a refund within 10 days, which contradicts their claims. I ended up buying the same item from another source with confirmed two-day delivery.
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