Review Time
This operation appears to be fraudulent, having taken over £1 million in orders without delivering any products. The company seems to have only fictitious directors registered, with funds possibly siphoned off by unknown individuals through two separate entities that hold all the stock. These entities appear to be involved in laundering the proceeds of this fraudulent activity. Authorities are aware, and it seems that the situation is becoming more serious for those involved.
**AVOID THIS SERVICE** I placed my order, but all I received was an order confirmation with no delivery details. I attempted to call, but the lines were down. I also tried to chat online, but the wait time kept increasing from 6 minutes to 9 minutes, and after an hour, I was still waiting. After sending multiple emails with no replies, I eventually reported the issue to the payment platform, which investigated and refunded my money. Be cautious, do not shop here.
Suspicious practices have been noted. They even created a fake live chat that consistently shows a misleading number of people ahead of you, which never changes—always 4-6 in the queue. Even after waiting for an hour, the number remains unchanged. I was informed of incorrect stock information, requiring my order to be backordered. It wouldn’t arrive for two months, so I requested cancellation. A representative assured me it would be canceled, but two months later, my order is still active. Another representative claimed he would issue a refund due to “system” issues, then ceased communication. Avoid wasting your money, everyone.
This service is untrustworthy. They even set up a fake live chat that always shows a constant number of people ahead of you—4 to 6—regardless of how long you wait. After an hour, it’s still the same. I was told there was an error with stock information and my order needed to be backordered, pushing delivery back by two months. I requested to cancel it, and a representative assured me it would be taken care of. Two months later, my order is still active. Another representative promised a direct refund due to “system” issues but then stopped responding. Save your money, everyone.
I ordered an item on 5/11/25 and have not received any updates. I tried calling, but the helpline is down and they suggested using live chat. After three attempts, it just shows a long wait time without connecting to anyone. I’ve emailed three times with no response over the past week.
Stay away from this service! It feels like a scam! I placed an order over 4 weeks ago and have yet to receive anything. I called the helpline, only to hear a recorded message about phone issues for the last two weeks. What kind of business doesn't have a working phone line for that long? The message suggests using the live chat, but that doesn't work either! I tried emailing but received no reply. This is a scam! I waited over 4 weeks for my delivery and only got a refund after leaving this review. They sent the refund without any explanation, wasting my time and money. I hope they invest in a functional phone system because it's absurd for a business to operate this way. Clearly, they have too many complaints to care about resolving issues unless prompted by a bad review!
I had a terrible experience. I placed an order for a bath on November 2. The confirmation email provided no delivery date. It's been two weeks, and I still haven't received my order. The phone line has been down for three days, and my emails and chat requests have been ignored. I will never deal with them again and will consider further action.
I've been waiting a month for an order I placed in mid-October. After two weeks, I was informed there was a production delay due to materials, but my item would arrive by the end of the following week. When that didn't happen, I was told my order was lost by the delivery carrier! An urgent replacement was ordered and promised by Monday, but now it’s Thursday, and there's still no sign of it.
My shower has not arrived, and customer service is nonexistent. I ordered it 10 days ago, and it appears not to have been dispatched. I'm starting to suspect this is a scam—their automated email responses do not follow up, the phone line has 'technical difficulties,' and the live chat leaves you waiting indefinitely. I plan to request a refund through my credit card as I believe this might be fraudulent. Their response to my review is misleading. The delivery was to a managed reception desk, yet it never arrived, and tracking showed no dispatch. I left the live chat after a long wait and was told I would receive a refund within 10 days, which contradicts their claims. I ended up buying the same item from another source with confirmed two-day delivery.
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