Received the product, but it didn't meet the expected quality. I arranged for an exchange and ended up paying for a better version, which had a quick email response. I even paid extra for a specific delivery date, but the courier arrived with a different package and took the return back without notification. My product arrived a day later than anticipated, and I could have saved the extra cost. I've sent three emails regarding this issue, but the support team has yet to respond after three days. In summary, while the communication during the exchange was great, the handling of issues needing attention was very poor and unprofessional.
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Tap Warehouse is a leading UK-based online supplier of bathroom and kitchen taps, sinks, bathroom furniture, ceramics, accessories and more.
