Review Time
Our purchase was very well packed and the sink was perfect. Delivery was excellent, great communication and very quick. The instructions for installation was good too and we are very pleased with our new sink.
The website is user-friendly and offers great value items. Delivery was prompt, and everything in the order was accurate and complete. I haven't installed the tap and shower yet, so I can't speak to that, but everything has been positive so far.
The service was outstanding. I ordered high-quality products worth £500, but later realized I didn't need them. The company arranged for a courier to pick them up for a full refund. Excellent service and fantastic products.
An item in our order arrived damaged, but after contacting the customer service team, I was assisted promptly. The representative guided me through the process and efficiently arranged a replacement for the damaged item. This was the best customer service experience I've had. Aside from the damaged item, the other products were excellent and reasonably priced.
I encountered a faulty product and poor customer service. I purchased a kitchen tap that turned out to be defective, and despite having video evidence and two professional opinions confirming the issue, the company denied a refund and claimed the product was fine. Instead of resolving the problem, they suggested sending the faulty item back to us. I'm extremely disappointed with their lack of accountability and disregard for consumer rights. I plan to escalate this matter to the relevant authorities and advise others to avoid this service if they don't want to deal with potential issues.
Received the product, but it didn't meet the expected quality. I arranged for an exchange and ended up paying for a better version, which had a quick email response. I even paid extra for a specific delivery date, but the courier arrived with a different package and took the return back without notification. My product arrived a day later than anticipated, and I could have saved the extra cost. I've sent three emails regarding this issue, but the support team has yet to respond after three days. In summary, while the communication during the exchange was great, the handling of issues needing attention was very poor and unprofessional.
I contacted customer services about a chipped sink upon arrival. The representative quickly resolved the issue through online chat, offering a replacement sink to be delivered the next day. I'm really pleased with the prompt resolution and the amazing customer service.
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Tap Warehouse is a leading UK-based online supplier of bathroom and kitchen taps, sinks, bathroom furniture, ceramics, accessories and more.
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