I encountered a faulty product and poor customer service. I purchased a kitchen tap that turned out to be defective, and despite having video evidence and two professional opinions confirming the issue, the company denied a refund and claimed the product was fine. Instead of resolving the problem, they suggested sending the faulty item back to us. I'm extremely disappointed with their lack of accountability and disregard for consumer rights. I plan to escalate this matter to the relevant authorities and advise others to avoid this service if they don't want to deal with potential issues.
Claim your business profile now and gain access to all features and respond to customer reviews.
Tap Warehouse is a leading UK-based online supplier of bathroom and kitchen taps, sinks, bathroom furniture, ceramics, accessories and more.
