This is my first review, and unfortunately it isn’t a positive one. My first online ordering experience with Target has been terrible.I ordered three items on 30/11/2025, allowing plenty of time for them to arrive before Christmas. Two items arrived (from different stores), but the third—valued at almost $200—was collected by Couriers Please and never made it to the depot.I contacted both Target and Couriers Please multiple times to locate the missing item. Each time, I was given the same response: to allow their team “a few more days” to investigate. I asked if a replacement could be sent so it would arrive before Christmas, but nothing was done. I am still waiting, and my patience has run very thin.I have remained polite throughout and have tried every possible contact method—online chat, email, phone, and even Facebook—yet have received no meaningful assistance. I also requested a refund if the item could not be found, as I cannot afford to be out of pocket. Again, nothing.There is no option to escalate the issue, no one higher up to speak to, and no help available in-store either. How exactly are customers supposed to get their money back?Up until this experience, I was happy to shop at Target, but this has left a very bad taste in my mouth. I feel like I’m being punished for a mistake that wasn’t mine. I genuinely regret not paying a little extra at another store instead of trying to save money during a sale.I do not recommend using Target’s online services at all. The responses feel scripted and unhelpful, and the customer service has been truly disgusting. Do better, Target.
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