I ordered a Nintendo switch for my daughter for Christmas on 27 November. It is now 21 December and it has still not arrived. Upon inquiry today it has been escalated to the couriers for investigation, and that is the extent of assistance I received. I am now left in the position of it being four days to Christmas, and I have no gift. I asked if another one could be sent instead or if I could pick it up from my local store, but the only reply was that I have to wait for the outcome of the investigation which may or may not be before Christmas.Update: while the online assistance was terrible, my local store - target innaloo - was fabulous. With 2 days left to Christmas and still no response, I went online and could see that there was a switch available at my local store. I suggested via the online chat that maybe I could collect one of those instead (not sure why they didn’t suggest this themselves?). They replied that they would have to contact the store. I then received an email later that same day to say that the store had put one aside for me. I collected it that day, and the manager had packed it up so the contents weren’t visible, just in case the recipient was with me when I collected it. Very considerate and thoughtful.
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