Had a bad experience with rep named Stella and supervisor Sebastian they refused to help me and said it was my problem for not understanding terms and conditions and used it against me and strong armed me into spending 290 more for airline tickets. Got a call from Addy 11/6 he took the time to listen to me and was very empathetic with me and apologized profusely for the way I was treated from other agents! Although I had an initial bad experience with the call from Addy and offering to compensate me for paying more and offering vochers for future flight he made me feel as though my business is appreciated. Although my initial review was bad the company’s willingness to make things right is greatly appreciated and I will be doing business with them as well!! Great Company don’t hesitate to do business with them. Thank you Addy and Kristy!!
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