Bagage belts broke in Bucharest when we were going to fly home in august this year. No info, rude staff and they didn't care that we were travelling with a small baby. They didn't let us go aboard because "no one could get our lugage to the plane". Hours later we were taken to a hotel and booked on another flight the next day which wasn't a direct flight which we had originally booked. I have contacted them about the compensation for delayed flights that we are legally entitled to according to EU regulations. First they tell me I have to wait 45 days for them to investigate. I did, then they tell me they aren't done and refuse to give us a timeframe. Long story short I haven't gotten an answer from then in over a month. Wish I could give a good review but this company is just plain awful and doesn't come near the service provides by other EU companies.
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TAROM Call Center:
9361 (available only for calls made from Bucharest)
+4021/204.64.64
+4021/303.44.00
+4021/303.44.44
Our fleet consists of 24 modern aircraft, Boeing, Airbus and ATR http://www.tarom.ro/en/tarom-company/the-fleet
TAROM Tours - our own travel agency, which offers you "a world of options"!
In June 2010 TAROM turns another page in its 58 years of history by joining the SkyTeam Alliance. See more
