Review Time
I have a binding resolution in my favor from the relevant aviation authority against the service, which mandates a payment of 800 euros. The service is not responding, so I will request sanctions from the authority and consider taking legal action. Do you know if they typically respond or if they are violating the law?
I have a binding resolution in my favor from the relevant aviation authority against the airline, which requires them to pay me 800 euros. They have not responded, so I am considering asking for sanctions against them and potentially taking legal action. Does anyone know if they typically respond, or are they ignoring the law?
I traveled today from one city to another, flight number RO 374. Despite the challenging weather and turbulence, the pilots managed an excellent flight, arriving ahead of schedule and landing safely on a wet runway. Thank you to the team involved!
This was one of the worst experiences I've had. We were delayed without any clear explanation; they misled us about not having takeoff permission while repairs were ongoing. The staff were rude, and the airport was dirty and unpleasant. The airplane was old and not well-maintained. I do not recommend this airline at all—choose another option if you can.
Nothing on the in-flight console worked. The staff were extremely rude; they forcibly took a drink from me and mocked me for wanting to finish it. They told me to prepare for landing as if I wasn't already ready. This is my second experience with this airline, and I hope it’s the last.
This has been the most disappointing travel experience I've encountered. The airline lost my baggage and has not replied to my numerous emails. The customer service representatives I spoke with were rude and unprofessional. I have received no compensation.
This airline has terrible service. The checked baggage fees are outrageous. I rushed to catch my flight after a delayed connection and was forced to pay for a bag in cash, without change available. I had to make a long trek to a kiosk across the airport to make the payment. I would recommend choosing other airlines to save money.
The airline is misleading customers with a non-functional website section for managing reservations, making it impossible to upgrade services without incurring extra charges at check-in. Their customer support is lacking and often understaffed, complicating the check-in process.
I am very disappointed with the airline. I had a ticket for a route that was canceled, and the alternative they offered was 4 hours earlier. I explained my situation, but their response took nearly a week. When I finally spoke to a representative, she was dismissive and rude, failing to address my concerns appropriately. The final response stated they have no responsibility in such cases. This has disrupted my plans significantly.
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TAROM Call Center:
9361 (available only for calls made from Bucharest)
+4021/204.64.64
+4021/303.44.00
+4021/303.44.44
Our fleet consists of 24 modern aircraft, Boeing, Airbus and ATR http://www.tarom.ro/en/tarom-company/the-fleet
TAROM Tours - our own travel agency, which offers you "a world of options"!
In June 2010 TAROM turns another page in its 58 years of history by joining the SkyTeam Alliance. See more
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