tarom.ro

9 hours and 40 minutes delay ! no compensation, no information, no apology nothing

I have purchased 2 flighttickets from Tarom of 28 July from Amsterdam to Bucharest, and Bucharest to Istanbul, and a ticket back to Amsterdam on 13 August. The flight RO0362 was supposed to leave Amsterdam from 11:50 o' clock. The layover would be in Bucharest at 16:25. We should have arrived in Bucharest on 15:35. Unfortunately, the flight was delayed. The plane left one hour and 20 minutes later then scheduled (aprox. 13:10 o' clock) from Amsterdam Schiphol. This resulted in the event that we missed our connecting transferflight of 16:25 in Bucharest, because we arrived in Bucharest at 16:36. Because of all this, Tarom had to change our flight tickets to a flight from Turkish Airlines (TK1046). The issuing airline is Tarom. There was no plane leaving earlier to Istanbul. Unfortunately, as if having one delay wasnt enough, this flight was also delayed. At arrivel at Bucharest airport it was also already known that this flight had a delay. But the delay eventually resulted in a scheduled flight from 21:40 and arrival time in Istanbul 23:00 to really departing at 2:05 at night and arriving at 3:21 at night time. So, instead of arriving at 17:40 o clock in Istanbul as was purchased and scheduled in our flight tickets, we had to wait 9 hours and 40 minutes (!) at the airport in Bucharest. As a result of this, we have had hardly any sleep, we were exhausted, we haven't had one warm meal from Tarom (only sandwiches with cheese and water), we have medical complaints from the trip (feeling nauseated, feeling sick and lightheaded) and a very rough start what was supposed to be a relaxing holiday for us. Also my mother who suffors from chronic diseases and needs her sleep and dinner on time had to sleep on the cold floor at the airport, because we werent allowed at the business class lounge. Constantly the estimated departure time of the flight would get pushed back, this deprived us from getting any sleep because we had to be constantly awake to keep an eye at the gate for the actual departing time.

Date of experience: Oct 16, 2018