I placed a custom order for a tarp with specific grommet placements confirmed by phone. They were supposed to be 12" apart, but I received a tarp with grommets spaced at 11". The service claimed this was acceptable according to their standards. Although their website suggests they are an American company, the product was made in India. Because I couldn't use the tarp as intended, I requested a 50% refund instead of returning it, which they did not offer. Instead, they provided a 20% discount on future orders. Despite claiming to value customer satisfaction, the product I received was not as promised.
Claim your business profile now and gain access to all features and respond to customer reviews.
