I have experienced repeated and serious problems with TASC’s handling of my commuter benefits account, resulting in loss of access to my own payroll-deducted funds for extended periods of time.A December 2025 contribution deducted from my paycheck on December 18 was not posted until midnight on December 31, making the funds unusable for legitimate December transit expenses. In January 2026, my account showed an available balance, yet my transit card was declined with the message “No available fund.”TASC’s system also prevented me from submitting reimbursement claims for eligible December expenses under my 2025 account. When I eventually submitted the claims under the 2026 account, they were denied with inconsistent and contradictory reasons that did not apply. As a result, the unused funds from my 2025 contribution were effectively forfeited.On January 2, 2026, a $170 payroll deduction was initially reflected in my account as $113.33, with no explanation. Customer service could not account for this discrepancy. Later, the contribution amount was reduced to $0, despite the $170 having already been deducted from my paycheck.I contacted TASC customer service multiple times. Representatives were unable to explain missing funds, declined transactions, or system errors, and ultimately advised me to contact my employer’s HR department rather than resolving the issues.This is not an isolated incident. I experienced a similar unexplained loss of funds last year, which was only resolved after direct intervention from my HR Director.As a result, my money was deducted from payroll but unavailable for use, reimbursements were blocked or improperly denied, and I have had to spend significant time tracking unreimbursed expenses and monitoring account discrepancies. This level of administration is unacceptable for managing pre-tax employee funds.Based on my experience, TASC’s processes lack transparency, reliability, and effective customer support. I have raised these concerns with my employer and questioned why such an unreliable administrator is being used to manage employee commuter benefits.
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