Review Time
The management in this company is awful. They closed one of my account cards without my knowledge . I asked for another card and they said they were taking care of it. Had to call back to find out they never took care of my card. And when they finally took care of things my company was switching card handlers. I didn’t receive my new card until 3 weeks later.
TASC is horrible to work with!!! They deny practically everything and don't provide clear reasons as to why items are being denied or put something about needing date of service when the receipt clearly has the date of service on and forces you to call their customer service line where the employees have a hard time finding why services are denied and then make it even harder to repay back YOUR OWN MONEY when in our case I'm so fed up with trying to get certain things approved it's not worth the headache anymore and definitely questioning the return value at tax time over a measly amount of money when it's MY money being taken out anyway!!! TASC, you suck!!!!!
TASC is horrible to work with!!! They deny practically everything and don't provide clear reasons as to why items are being denied or put something about needing date of service when the receipt clearly has the date of service on and forces you to call their customer service line where the employees have a hard time finding why services are denied and then make it even harder to repay back YOUR OWN MONEY when in our case I'm so fed up with trying to get certain things approved it's not worth the headache anymore and definitely questioning the return value at tax time over a measly amount of money when it's MY money being taken out anyway!!! TASC, you suck!!!!!
This company's representatives are based out of the country making it hard to understand them. They have no clue how to do their jobs you basically have to hold their hands and tell them what to look for before theybare able to answer a simple question or get claim accepted. Sad when a member knows more than the out of country employees. Extremely frustrating.
I have experienced repeated and serious problems with TASC’s handling of my commuter benefits account, resulting in loss of access to my own payroll-deducted funds for extended periods of time.A December 2025 contribution deducted from my paycheck on December 18 was not posted until midnight on December 31, making the funds unusable for legitimate December transit expenses. In January 2026, my account showed an available balance, yet my transit card was declined with the message “No available fund.”TASC’s system also prevented me from submitting reimbursement claims for eligible December expenses under my 2025 account. When I eventually submitted the claims under the 2026 account, they were denied with inconsistent and contradictory reasons that did not apply. As a result, the unused funds from my 2025 contribution were effectively forfeited.On January 2, 2026, a $170 payroll deduction was initially reflected in my account as $113.33, with no explanation. Customer service could not account for this discrepancy. Later, the contribution amount was reduced to $0, despite the $170 having already been deducted from my paycheck.I contacted TASC customer service multiple times. Representatives were unable to explain missing funds, declined transactions, or system errors, and ultimately advised me to contact my employer’s HR department rather than resolving the issues.This is not an isolated incident. I experienced a similar unexplained loss of funds last year, which was only resolved after direct intervention from my HR Director.As a result, my money was deducted from payroll but unavailable for use, reimbursements were blocked or improperly denied, and I have had to spend significant time tracking unreimbursed expenses and monitoring account discrepancies. This level of administration is unacceptable for managing pre-tax employee funds.Based on my experience, TASC’s processes lack transparency, reliability, and effective customer support. I have raised these concerns with my employer and questioned why such an unreliable administrator is being used to manage employee commuter benefits.
In past years, haven't had any problems. This year, want me to pay for everything I can't find a receipt for, which they let me know at the end of the year. Got the receipts I did have, and submitted them, but have not heard back for weeks. Attempted to call them multiple times, but their office are always closed (every time I called EST 8-5 pm on a weekday since the beginning of December).
Their FSA management is terrible. They do not accept my EOBs for my dental work the first time, ever. This occurs over and over and over. TASC makes the problem worse by making it virtually impossible to speak to a live person, and their online support request form limits the characters you can submit, making it sometimes difficult to explain what you want to convey to them. Just awful. Other companies that have overseen my FSA in the past are much better.
The company is a total scam. They want you submit all types of information about a claim. Just to deny the claim. No amount of information you submit is enough. The card they send you use to pay a bill and they still want you to submit documentation. You're literally fighting these people for your own money. It would be best to just open a separate account for your medical expenses and pay from that account. I've submitted claims tried to pay medical bills with the card. And they reject everything.
This is by far the WORST FSA company I have ever had to deal with. The customer service reps are completely inept. Cards are canceled and shut off without notice. Receipts are required on the most random charges and once they are uploaded they can not be seen by the cardholder so when TASC claims they never received them, the cardholder has no recourse but to upload them again. Be prepared, if you sign up with TASC, you'd better have lots of extra time to spend on the phone with them. They require hours of hand holding to process claims and keep your account in good standing.
This company works very hard to deny claims. Legitimate claims made against money my colleagues and I have paid in. This company used to be great, good customer service, easy to navigate, but the company has grown too much, too fast. I've used them for my business for many years, but their inconsistent claim responses* and their ineffective customer service has me looking elsewhere for 2026.*One recent example, a staff member submitted the same medical claim 5 times, and was denied each time. After each denial, an additional proof document was requested that hadn't been mentioned in the previous denial. For each repeated claim, the requested documents were attached. I cannot understand why all the proof documents were not listed in a complete way after the first denial. The 5th rejection even followed a conversation with a supervisor verifying what documents to include. My staff don't have hours to jump through hoops. Unfortunately, TASC is no longer a good company with which to partner.
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