I’m writing to express my frustration with a recent task booking and, more broadly, with the recurring reliability issues I’ve experienced on this platform.
The Tasker messaged to say she would be approximately an hour late. After that hour passed, I reached out to request an updated ETA, but she stopped responding altogether. Unfortunately, this has become a pattern rather than an isolated incident.
As a consumer, when a task is booked, I reasonably expect the job to be completed as scheduled or, at the very least, to receive clear and consistent communication. To date, I have had three different tasks canceled or abandoned at the last minute, which has resulted in entire days being wasted while I waited.
This experience has been disappointing, and I’m not satisfied with the level of reliability or accountability currently being demonstrated. I would appreciate understanding what steps are being taken to address these ongoing issues.
Thank you for your attention to this matter.
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