Bought some products and used a code to apply a free gift. Gift appeared in basket but not in order confirmation. I emailed customer support (phone didn’t work) and after reading the reviews on Trustpilot, thought I’d have a long job ahead of me trying to resolve but instead the customer service team had it all fixed in a morning! They were very accommodating and understanding. Plus they have escalated to IT to prevent issue happening to others. What a relief!
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