Name: tatcha.co.uk
Telephone: 000000000
Rating: 4.3

Evelyn Coleman Guest

My favorite skincare brand with exceptional customer support

This is my favorite skincare brand, and their customer service was excellent. I made a purchase with a promo code and realized the complimentary gifts were not included. I reached out to the support team, and they addressed the issue promptly while being very friendly. I'm really pleased with how smoothly everything was managed. Fantastic products and outstanding service!

Date of experience: Dec 02, 2025

Julie F. Guest

3 months ago

Excellent Products and Exceptional Support

Not only is this my favorite skincare brand, but their customer support was also remarkable. I placed an order using a promotional code and realized that the complimentary gifts were missing. I reached out to the support team, and they resolved the issue quickly while being very kind throughout the process. I'm really pleased with how smoothly everything was managed. Excellent products and exceptional support!

Date of experience: Dec 01, 2025

FlameSwap Guest

3 months ago

Exceptional Experience 10/10

The customer support was great and efficient. I ordered a luxurious cream that leaves my skin feeling plump and hydrated 😍.

Date of experience: Nov 30, 2025

Neil Sanders Guest

3 months ago

Disappointing Experience

I had a disappointing experience with this brand. I placed an order for my wife's birthday and paid for next-day delivery to ensure it arrived on time. However, her birthday came and went without the package. I contacted customer support and was informed it would take 5-7 days to investigate. After waiting with no updates, I canceled the order. I received a full refund, including the expedited shipping (as if they were doing me a favor). They offered a meager 15% discount on the next order, which anyone can access anyway. I would advise steering clear of them. If I could rate lower than one star, I would.

Date of experience: Nov 16, 2025

Lawton Morris Guest

4 months ago

First-Time User and Loving It

This is my first time using these products after wanting to try them for a long time, and I'm in love. I visited a store initially to assess the quality and try the products, and I am absolutely enchanted!

Date of experience: Oct 28, 2025

Aviva Smith Guest

4 months ago

Unique Moisturizer Experience

I've never used a moisturizer quite like this one. It is incredibly nourishing, hydrates the skin beautifully, and gives a lovely glow. I plan to use this product forever!

Date of experience: Oct 14, 2025

April H. Guest

4 months ago

Amazing for Sensitive Skin

I've been using this brand for a couple of months now, and I have sensitive, acne-prone skin. It has not caused any breakouts! The products work wonderfully with my skin. I've recently started using a cleansing oil every night, and it has quickly become a favorite. I would recommend this brand to anyone.

Date of experience: Oct 11, 2025

Devon Wright Guest

5 months ago

In Love with the Rice Cleanser!

Absolutely in love with the rice cleanser!! It’s my go-to 🤍.

Date of experience: Sep 22, 2025

audeo219 Guest

6 months ago

Soft and Glossy Skin

I absolutely adore this brand; it makes my skin incredibly soft and glossy.

Date of experience: Aug 09, 2025

Caleb Taylor Guest

7 months ago

Misleading Advertisement

There is a grossly misleading advertisement currently circulating. It shows a bag with six products that you receive if you spend a certain amount, but you only get the empty bag! I've tried various products before, and given their high price point, the active ingredients are severely lacking. I find the products overpriced and overrated. This misleading advertisement has completely turned me off from the brand.