In New Zealand, Taurus’s communication was generally good. For most of my queries, I received swift responses. However, there were several issues that left me dissatisfied. The dates for dropping the car at the port were changed multiple times, which resulted in me having to pay daily storage charges for almost a week. In addition, the quote I received in New Zealand was not complete, as some items were missing from the original list.My experience with Taurus in Australia was more disappointing. Communication did not meet expectations, and I was required to pay additional charges for items that were not included in the original quote. Although Taurus arranged for the car to be dropped at the garage, no one informed me about the car’s arrival. After waiting four days without any update, I had to contact Taurus myself to find out where my car was. Overall, it took approximately seven weeks for my car to be transported from Auckland to Sydney, which was longer than expected.
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Why we’re different, is because we offer you a specialised niche shipping service specifically tailored to solving your problem. Because we are a family owned business we can be flexible and offer many services outside traditional freight forwarding. Services like fixing an oil leak on your excavator so it doesn't miss the next sailing. Or taking photos of your yacht loading if you can't be there in person to give you piece of mind.See more
