EDITED AFTER RESPONSE.
you were not in contact with us a few times a day. Josh had to escalate to you Richard and HE called you! Our feedback in 100% accurate no need to explain more.
Review: Poor communication, currency and unprofessional conduct
Rating: ⭐
While our experience with Taurus Logistics started well in NZ, it deteriorated completely once the boat reached Australia.
The main issues:
Zero Proactive Communication: Once the boat landed, it was total radio silence. We had to constantly chase the Australian team for every single update. They either didn't understand the Australian customs process or simply didn't care to follow up.
Pricing & "Extra costs ": Check your line breakdowns carefully. We were also quoted in NZD but charged in AUD, Hmmmm Other reviews suggest this is a recurring pattern.
Unprofessional Conduct: We were accidentally CC'd into an internal email where our move manager (Sugandi) described us as "not easy to deal with" to the port. This was incredibly unprofessional given we were simply trying to get the information they failed to provide.
Contrast: We moved our furniture and our dog through Crown Relocations at the same time; they were professional, respectful, and proactive—the exact opposite of our experience here.
Recommendation: Look elsewhere! Or be prepared to do all the follow-up work yourself.
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Why we’re different, is because we offer you a specialised niche shipping service specifically tailored to solving your problem. Because we are a family owned business we can be flexible and offer many services outside traditional freight forwarding. Services like fixing an oil leak on your excavator so it doesn't miss the next sailing. Or taking photos of your yacht loading if you can't be there in person to give you piece of mind.See more
