Unfortunately this company appears to be at best incompetent but potentially fraudulent. We ordered two Kofod Larsen Vintage Wood Armchairs with an advertised 3 weeks delivery timeframe. Immediately after paying we were emailed to be told it would be 6-8 weeks for delivery, which did not work for us as we needed the furniture for an event at Christmas. I asked for a refund and was told that they had found a way to expedite the delivery and that it would be with us in just two weeks. Two weeks went by and no meaningful updates could be provided by "Emma" who was responding so vaguely that i suggested she sounded like a "bot". Magically "Elloit" then took over the emails and assured me everything was with the courier ready for delivery. I eventually managed to get the details of the courier from them but when I called them they did not have any record of my order or delivery. Communications then ceased for several weeks and we did not receive our order for Christmas. I cannot get any meaningful information from the company, they will not call me as i have requested nor can i get them to even respond to my request for a refund so will have to pursue them via my credit card company.
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