Review Time
Placed an order for 2 chairs back in July last year. Despite some communication earlier, since November I have heard nothing. They don't answer phones, messages, WhatsApp OR emails. I now just want my money back, but can't make contact in order to do so. Where do I go from here? Anyone got any suggestions? My recommendation is DO NOT ORDER FROM TAVOLO.
Placed an order for 2 chairs back in July last year. Despite some communication earlier, since November I have heard nothing. They don't answer phones, messages, WhatsApp OR emails. I now just want my money back, but can't make contact in order to do so. Where do I go from here? Anyone got any suggestions? My recommendation is DO NOT ORDER FROM TAVOLO.
We ordered two beautiful looking chairs in early August 2025. Website said approx 3-4 weeks for delivery. Heard nothing so we chased in September to be told there was a delay in manufacturing and they were expected in October. October and November came and went, more chasing, still no chairs. December came, more chasing and we were told, the chairs are on their way. We even had a tracking link! Then we were told the courier would get in touch to arrange a date. No word from the courier. Eventually managed to speak to them and they said there was an issue with the labelling of the furniture and the matter had been passed back to Tavolo. January 20th came, still no chairs. We were told, definitely the end of the week but nothing. Last Friday I called Amex and requested a chargeback based on this protracted delay so we'll be refunded but it's all just extremely annoying as I've taken a lot of time with all the chasing. Buyer beware!!
Absolutely shocking. Take your money with a clear intention of not supplying the goods. Tavolo are active…recent changes to their website show they are still attempting to draw customers in to steal their money. I am so angry I did not read the significant number of customer reviews who have also been victims of this website scam. Be warned do not buy anything from Tavolo as you will join the many customers who have been ripped off by them.
Do not buy anything from this company; they are a fraud. The business is all website and no product. Tavolo promises delivery in 6-8 weeks, then takes your money, and you never hear from them again. I've chased and chased, and they never respond. I'll now pursue a refund through a credit card chargeback.
I ordered a wood and leather armchair in Aug 2025. I received it in Jan 2026. The armchair is beautiful and very well crafted, exactly as described. But delivery was a joke… Manufacturing took longer than expected, then it took couple of weeks for the chair to arrive to the UK via container shipping, then Tavolo had an issue with their local UK delivery company. In the end, I paid the delivery company the delivery fee. Communication from Tavolo via WhatsApp was consistent though and they have now offered to refund me the delivery fee I paid. Overall because the armchair is of good quality I give them 4 stars but get ready for delays and back and forth contacting
Unfortunately this company appears to be at best incompetent but potentially fraudulent. We ordered two Kofod Larsen Vintage Wood Armchairs with an advertised 3 weeks delivery timeframe. Immediately after paying we were emailed to be told it would be 6-8 weeks for delivery, which did not work for us as we needed the furniture for an event at Christmas. I asked for a refund and was told that they had found a way to expedite the delivery and that it would be with us in just two weeks. Two weeks went by and no meaningful updates could be provided by "Emma" who was responding so vaguely that i suggested she sounded like a "bot". Magically "Elloit" then took over the emails and assured me everything was with the courier ready for delivery. I eventually managed to get the details of the courier from them but when I called them they did not have any record of my order or delivery. Communications then ceased for several weeks and we did not receive our order for Christmas. I cannot get any meaningful information from the company, they will not call me as i have requested nor can i get them to even respond to my request for a refund so will have to pursue them via my credit card company.
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