I used Tax Act for the first time today in hopes of accessing their tax advance. It has led to a very time consuming experience,so I'm leaving this review to maybe help the next person. It was very easy to file my taxes on their website. I was never given the option for tax advance,even tho I met all criteria. I called customer service, waited about 45 min an spoke w a lady that told me I had to call Republic Bank to set up a account an then I'd see the option. Absolutely not true! So I called back to Tax Act. The next lady said the tax advance was just offered today for the first time."It's a hit an miss so maybe call back at the end of the week."If that helps anyone,there ya go!
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