This past year, service has been very bad. I have been using these guys for years, but I don't know if I will in the future. I paid extra to schedule a customer service call, and no one called me. Then, I rebooked and spoke to a representative who said that she couldn't help. Now, they're calling me back and making me wait on hold! I don't understand. What company calls a customer back and then puts them on hold? Very confusing and not a great business model
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