Taxfyle has been on a slow death march.First cutting real-time resolution when utilizing intercom to some janky taxbot and 24/48 hr email follow-up…They dropped Intercom → lost real-time support and proper ticketing UXThey built their own bot → but don’t have a strong help center or case routingThey deflected too aggressively → users forced to emailThey broke the loop → support now takes 48 hours which is AWFUL for taxesThey probably automated before they documented → bot has nothing useful to sayAlso, the lack of quality of the pros is ridiculous. If you want an actual pro you have to pay even more. Wtf!?!Bugs with seeing documents. Nowhere to be found.
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