I booked a taxi for a specific time, but the driver never arrived. After waiting about 20 minutes, we had to leave for our appointment. We received confusing details for two different cars via WhatsApp. I requested a refund, but there has been no response from the service except for a generic acknowledgment email. When I called, they asked for a copy of the WhatsApp chat, which I had already deleted. I doubt I'll receive a refund. This level of service was disappointing and not what I expected.
Claim your business profile now and gain access to all features and respond to customer reviews.
Booking.com is a travel fare aggregator website and travel metasearch engine for lodging reservations.