I booked TSA to collect me from Fiumicino airport. I was sent an email indicating the driver would be Mauro and where he would be on arrival.
The flight was scheduled to land at 6.45pm but was delayed half hour setting off. It touched down at 6.55pm but took 10 minutes to reach the terminal then a further 10 minutes to clear the plane. Then a further 10 minutes to collect us from the plane to take to us to the terminal.
At 7.21hrs Mauro messaged me while I was on the bus to let me know he was in the arrivals. I explained there had been a delay and was on the bus. When we reached the terminal it was chaos with the new EES system. I let Mauro know that there could be a delay with the amount of queues in passport control. He said the small print said he could wait until 1 hour after touch down. I asked what I could do when I had paid. He said get another taxi or train. That was the last contact he made. This meant by the time we had registered with EES, then gone through manual passport port control and collected our luggage it was 8.07pm. I let Mauro know but he had gone and didn’t respond.
It was quite clear we were never going to be in the arrivals 1 hour after touchdown and TSA did nothing to assist. I would have paid the driver more to wait but clearly it was easy money to simply leave us. Zero customer support for a couple arriving in another country.
My advice don’t waste your money booking with TSA. It cost us 64 euro for nothing. It’s a fixed fee of 55 euro in a taxi outside airport and 14 euro on the train.
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