If you’re planning to go to Taylor & Hart for your engagement or wedding rings, please consider this review carefully. Since both are sentimental investments, I do not recommend this jeweller.I am extremely disappointed with my experience with Taylor & Hart, especially as a returning customer who trusted them to make both my engagement ring and wedding band. What’s most disheartening is that despite my willingness to cover any remaking fees or additional costs, my reasonable request was still declined.I also fail to understand how their return or exchange policy applies to this situation ,this was a bespoke, one of akind design made specifically for me. An “exchange” simply doesn’t make sense for a custom piece, unless they already made another ring of mine to sell ?My ring was only worn from September 28th at 5 PM to September 29th at 6 AM (our wedding day) before I noticed significant wear and I also need it size it big because, its is very small. Given that with their multiple times trying the sizing doesn’t works once you have the final piece made it. I find this highly unusual for 18K gold, especially since I own and wear several gold pieces(18 k and 22 K) that have never shown such deterioration in such a short time. This raises genuine concerns about the quality or treatment of the metal used.What’s more confusing is that the team confirmed they could resize the ring (which would require remaking), but not remodel it (yes it requires a remodel to fit and stack all my multiple bands together) even though both processes involve working with the same gold, which can easily be melted and reused. If wear and tear is truly the concern, it shouldn’t prevent remaking when the customer is already offering to pay all related costs.As a company that emphasises craftsmanship and customer care, I expected much better. This experience has left me feeling deeply disappointed and disheartened, and I can no longer recommend Taylor & Hart to others or see myself returning in the future. I expected accountability and professional aftercare, but instead, I received excuses and inflexibility. Unfortunately, after this experience, I no longer feel confident recommending Taylor & Hart or purchasing from them again.The lack of accountability and poor customer service skills were shocking (TXXXA was the person who was dealing with my queries and she never responded to any detailed messages of mine) in particular, was the worst representative I’ve ever dealt with. All she said was ‘’Once again please do note that if another jeweller carries out work on the ring this does unfortunately void the warranty, as we are unable to guarantee the workmanship of another jeweller’’ Like dude, your company refusing to remake /remodel it to how I wanted , what you want me to do with my wedding band, keep it in the locker? I have to remake the model for me to wear it, because it's a sentimental piece for me (doesn’t matter to you or your company anymore)I would never recommend this place. Before you go here, trust the negative reviews in the trustpilot, I wish I had. Take your time and go through the reviews and shop around and find a place where you can the aftercare is better than Taylor and Hart.
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enquiries@taylorandhart.com
UK: 0203 126 4915
U.S: (646) 712 9358
