Review Time
The whole experience with Taylor & Hart was excellent from start to finish.
The proposal was absolutely wonderful, she said yes, and the ring was even more beautiful than I had hoped for. She loved it immediately, and seeing her reaction made the whole journey completely worth it.
What I appreciated most was the level of care, patience, and attention throughout the process. I had a lot of questions and was very particular about small details, and I always felt listened to and taken seriously.
A very special thank you to Taneka, who was incredibly kind, thoughtful, and patient throughout. Her guidance made the whole experience feel personal, reassuring, and genuinely special.
The final ring turned out stunning, and I’m very grateful to the whole team for helping create such an important moment in our lives.
The whole experience with Taylor & Hart was excellent from start to finish.The proposal was absolutely wonderful, she said yes, and the ring was even more beautiful than I had hoped for. She loved it immediately, and seeing her reaction made the whole journey completely worth it.What I appreciated most was the level of care, patience, and attention throughout the process. I had a lot of questions and was very particular about small details, and I always felt listened to and taken seriously.A very special thank you to Taneka, who was incredibly kind, thoughtful, and patient throughout. Her guidance made the whole experience feel personal, reassuring, and genuinely special.The final ring turned out stunning, and I’m very grateful to the whole team for helping create such an important moment in our lives.
I worked with Emily Jackson and was 110% satisfied! She worked closely to understand what I wanted and come up with a design completely from scratch. She was patient going through multiple design iterations until we were happy with it and was very knowledgeable about different settings/styles. I would absolutely recommend Emily and will be going back to her for any future bespoke jewelry purchases.
I had been looking at a ring for a while through Taylor and Hart and Muneerah reached out to offer assistance. Her help and reassurance was amazing. I cannot thank her enough for making the process smooth and easy. The ring has arrived and looks perfect! I am so thankful to Taylor & Hart and specifically Muneerah, I will be back for Wedding rings
TLDRMy experience is mixed. I’m pleased with the ring and the price, though I encountered setbacks and frustrations along the way. In short, their rings are great though they have process issues that prevent me from recommending them to anyone on a deadline.IN FULLI was disappointed that they only offer 18 karat gold and don’t offer alternative gemstones such as moissanite. Still, I looked around a lot and I significantly prefer T&H's designs over others.When I first entered the Taylor & Hart offices there was another couple complaining that their time hadn’t been respected. I assumed they were being entitled and unreasonable. However, after working through T&H’s awkward processes and multiple mistakes, I can emphasise with them.Our ring initially took 5 weeks to make. When it arrived, it had the wrong colour sapphires. When I reported this, I was told I’d have to wait another 5 weeks before I could have an appointment to speak to someone about it. When we finally got to this appointment we were only given 15 minutes to bring someone unaware of our order up to speed. The person we spoke to couldn’t help up, so we had to book another appointment.The next appointment was better, and they accepted the ring back to change the sapphires and resize the ring. A few weeks later we collected the ring again, though only realised later that it hadn’t been resized. I feel lucky I noticed this, or it could have been a disastrous proposal! I asked T&H about this, and they admitted that they'd forgotten about the resizing.I went to the store yet again and handed the ring back. This change took another 5 weeks.At this time, they accidentally sent me an email invoice for a penny, though quickly retracted it.We'd told them my partner’s name, though they repeatedly got it wrong in emails. Once, they spelled it wrong in their email apologising for getting it wrong. This lack of attention to detail made me question whether I should trust them with such an important purchase.My ring isn’t bespoke, though in the end it still took over 6 months from payment to collection. In this time, I had to travel to the store 5 times and elected to visit a further 3 times to pick the ring up myself in a hope to speed things up. The process was slow and frustrating.Still, at the end of the day we have an amazing ring that matches our vision perfectly. I'm overall glad I went with T&H, and if they can resolve their process problems they’d be an easy recommendation.
We had an appointment at the office, it was lovely and the team were really helpful. Especially after our appointment, they did the best they could to help us pick rings. They have been delivered safe and sound! Haven’t worn them yet as they are for our wedding but they look and fit perfectly!
The engagement ring was beautiful and unusual and the price seemed competitive with other online jewellers, while offering the ability to see the rings and talk through designs at the showroom. Aline was really helpful and reassuring and there was never any upselling, she was very respectful of my budget and choices which was much appreciated.
Tom was such wonderful help in assisting us secure our wedding rings. Having designed and purchased an engagement ring with Taylor and Hart, the experience for our wedding ring purchase built on this wonderful moment. I’m so glad we put our faith in Taylor and Hart, everything from the booking, showroom experience, helpful consultation and honest guidance - all superb! Couldn’t recommend them enough.
Excellent support from Emily on live chat. She helped me customise an engagement ring design to incorporate birthstones while maintaining the long-term integrity of the piece, taking into account the hardness of each gem. Really appreciated the expertise and guidance.
Great customer service from start to finish. Helped design a ring including our ideal features and it definitely doesn't disappoint! Have been kept up to date throughout the creation process and very happy with the final product. Would definitely recommend them to others looking to purchase an engagement ring.
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U.S: (646) 712 9358
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