My experience of designing the ring and sourcing the diamonds was good. Flor in particular was fantastic and was extremely supportive. Unfortunately, when Flor was away the service/responsiveness dropped off completely, this should have been a sign of things to come. When I got the ring, I was happy with it, other than that it was too large. When it came to resize the ring, I spent days trying to get hold of various members of customer support, who provided generic answer and sent "booking" links that didn't work. When I finally managed to book in an inspection we were told 15 working days to inspect/resize and that it would need to be reduced by 3, 3/4 sizes. We were told at the time by the team member who took the ring that there was nothing to pay which was a surprise as we’d been told we would need to pay a fee. I chased a number of times for the "inspection" to be concluded as we had a couple of celebratory events scheduled that we wanted the ring for (post the quoted turnaround time). After 7 of those working days we were told that after inspection it would need to be reduced 3 3/4 sizes (which was made clear on drop off) and we would be charged to resize it, not a surprise but poor/confusing communication. The worst part of this was that I was informed it would take another 24 working days to get back. Woeful communication and aftercare means we have missed showing off the ring to families who live abroad and it has certainly put a bit of a damper on the engagement celebrations. Having ordered the original ring on the 10th April, other than a brief few days to waiting to propose in the middle we will be getting the ring back (fingers crossed) and finished on the 18th July. As nice as the diamonds and setting might end up being, I would warn anyone thinking of using Taylor & Hart in the future.
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