The rings offered by Taylor & Hart are lovely but I am sad to say it's one of the worst customer service experience I've received in my life. Both my engagement ring and wedding band are from Taylor & Hart and I found that every query from resizing to purchasing my wedding band has been made difficult. Every time you email their customer service team a different person replies, even if it is on the same email thread. I found this causes further confusion, forcing me to explain the issue over and over again and I have also been advised different outcomes. The worst experience for me has been the purchase of my wedding band. Me and my fiancé went to try out wedding bands in December and the initial process was rather straight forward, as I knew I wanted the exact same band as used for my engagement ring. They did not have the exact ring to try in the showroom and as my fingers are very small all the rings were to big for me, making it difficult to see how they would sit next to my engagement ring. I wasn't worried about this initially and was ensure that wedding band as ordered would sit flushed against my engagement ring. We ordered the rings but when received I noticed straight away that the wedding band was much thicker than the band of my engagement ring, making it hit the prongs of my engagement ring and creating a large gap between the rings. I contacted the customer service team about it, which started a long thread of back and forth with several different people and I had to come in on multiple occasions to 'investigate'. In the end, they told me that since my engagement ring was bought they had updated their standard depth of the ring as they received a lot of rings back bent. As a matter of fact it turned out my engagement ring actually had this issue as well where it had formed around the shape of my finger, so wasn't perfectly round. I was offered to remake my engagement ring to match the depth of the wedding band, which I was advised would solve the issue of the rings sitting flushed together. I was happy with this solution, however, after receiving the ring back I found they are still not sitting perfectly flushed together which is the look I wanted. I have emailed Taylor & Hart back about this, but they are now just ignoring my emails. I am very disappointed with the service I received and I feel like they haven't really advised me correctly from the start. My frustration is added to by the fact that they tried to ship my engagement ring back to me by post although I specifically asked to collect it in person, and that they gave me back my rings in a pouch after I had left it in with the ring box and I had to ask to get the box back. This has happened to one of my friends as well who also have a Taylor & Hart engagement ring that needed repaired as her diamond fell out, so I feel like this is really unacceptable. After all of this I wouldn't recommend Taylor & Hart to anyone and if I had the choice, I would have purchased my rings elsewhere.
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