tazapay.com

Business owners: BE CAREFUL!

I am writing this to share my honest experience with Tazapay.In the beginning, we used to have them as a very important partner. Their conditions were very good—low rejections, professional handling and low fees. As time progressed, they started to increase the fees more and more and started to implement a ridiculous rolling reserve. They tried to add 20%, but after much negotiation, we managed to lower it to 15% (note: we had only 3 chargebacks in our history). Now, they had a problem with Visa card processing and, against their own T&C, decided to HOLD all of our funds. They have now blocked a very significant amount of ours, including that of the rolling reserve. They stopped reversing the amount after 60 days and are now holding all of what is ours.I sincerely believe Tazapay is going down.If you have a business and are considering them, my suggestion is: avoid. They will increase their fees more and more until you suffocate then hold your money.I am very much open to sorting these problems fast and easy — they just need to give us our due money, but apparently Tazapay doesn't want to. _____________Update after reply:Note that Tazapay is blocking the funds that they ALREADY RECEIVED without giving us sufficient reason. This is against the contract we had and I am pretty sure it is against the law as well. I am confident this is because they are insolvent. I hope I am wrong..._______________Update after 2 months:Some of these reserves have been maturing for SEVERAL months and our agreement was that rolling reserves would be held for 2 months. Last week their team messaged us saying they would be finally releasing ALL of our money today. BUT TODAY THEY SENT AN EMAIL SAYING THEY WOULD ONLY RELEASE HALF AND KEEP THE REST FOR ANOTHER 3 MONTHS. They are breaking their own promises.IF MY ISSUE IS SOLVED TODAY, I WILL DELETE THIS REVIEW.OTHERWISE, I LEAVE A WARNING: IF YOU ARE A BUSINESS OWNER, DO NOT TRUST THEM.

Date of experience: Oct 04, 2025