My 3-month old TCL TV Model 40S5K indicated it needed an online update. After proceeding with the update the TV worked for a while until it advised that it had encountered a problem and that I should contact TCL.I contacted TCL Tech Support and they advised me how to reset the TV. The TV then worked fine for the day. TCL provided me an email with the reset instructions and advised that I should do this once per month.Next morning the TV would not start. I unplugged the TV from Power and then plugged it in again. TV then started. I emailed TCL Tech Support and did not receive a call or advice how to solve the problem.Next morning, TV would not start. I unplugged the TV and then when I plugged the TV into power, it started and performed well. I proceeded to follow the reset instructions that I received earlier in the week. TV worked for the day, after the reset.Next day, TV would not start again. I called TCL Tech Support and requested a replacement TV under warranty. TCL advised that they will not provide a replacement until I proceed to undertake further service steps with them on the phone. They advised that if the problem cannot be fixed, they would send a technician to my home. If this did not fix the fault, only then they would consider replacing the TV.I advised TCL I would write this review and that I would not waste my time any more with this poor quality TV. DO YOURSELF A FAVOUR, DO NOT BUY THIS TV.
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