Review Time
I wish I could give them zero stars. It was a poor, cheap, and unprofessional experience. My QLED TV has malfunctioned four times, but each time they sent the same faulty model. They seem very cheap and unprofessional, a group of people gathered to exploit Indian consumers financially.
I have a 65" tcl that's 2 months old. Recently the TV started randomly turning on by itself. I called support they had ME troubleshooting the TV. After 15 minutes I requested a tech come to the house. Questioning why I had the fix MY tv after only 2 months, they told my that's how it works. I've had LGs and Samsungs in the past. I can safely say TCL is the absolute worst.
Bought a TCL Q7C TV from Sonic Direct in Bradford. I watched an unboxing video on YouTube prior to TV being delivered. When unpacking I noticed no poly protection on speakers or bezel as in video. Screws that attach the base, no plate in where Phillips screwdriver fits. I should have seen sense and returned it. Been playing with the many picture settings now for 3 weeks still haven't got a decent picture you'd expect from a £640 55 inch TV. Due to missing poly film protection and screws the TV has obviously been to another customer who has returned it. But TCL and Sonic both swear it's brand new. Wish I'd read the reviews on TCL on here before buying. TCL won't replace it neither will Sonic without TCLs say so. You live and learn.
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I have a 65" tcl that's 2 months old. Recently the TV started randomly turning on by itself. I called support they had ME troubleshooting the TV. After 15 minutes I requested a tech come to the house. Questioning why I had the fix MY tv after only 2 months, they told my that's how it works. I've had LGs and Samsungs in the past. I can safely say TCL is the absolute worst.
My 3-month old TCL TV Model 40S5K indicated it needed an online update. After proceeding with the update the TV worked for a while until it advised that it had encountered a problem and that I should contact TCL.I contacted TCL Tech Support and they advised me how to reset the TV. The TV then worked fine for the day. TCL provided me an email with the reset instructions and advised that I should do this once per month.Next morning the TV would not start. I unplugged the TV from Power and then plugged it in again. TV then started. I emailed TCL Tech Support and did not receive a call or advice how to solve the problem.Next morning, TV would not start. I unplugged the TV and then when I plugged the TV into power, it started and performed well. I proceeded to follow the reset instructions that I received earlier in the week. TV worked for the day, after the reset.Next day, TV would not start again. I called TCL Tech Support and requested a replacement TV under warranty. TCL advised that they will not provide a replacement until I proceed to undertake further service steps with them on the phone. They advised that if the problem cannot be fixed, they would send a technician to my home. If this did not fix the fault, only then they would consider replacing the TV.I advised TCL I would write this review and that I would not waste my time any more with this poor quality TV. DO YOURSELF A FAVOUR, DO NOT BUY THIS TV.
Horrible TV!!! Have never had a TV quite as bad as this! Turn it on, it shuts right off. Have to do this 3-5 times for it to actually turn on. Sometimes I have to hit a button numerous times for TV to react. TV will freeze, have to back out of app. Sometimes it's as slow 🐌 as a turtle 🐢. Would never waste my money 💰 on any TCL product again.
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