I bought a TCP Smart electric towel rail from Victorian Plumbing which after 18 months could no longer be controlled; the LEDs one by one failed and thus it could not be programmed; one did not even know if it was on or not. I contacted TCP who told me that it had a 2 year warranty but I should go to the retailer. The retailer only provided a 1 year warranty and I expected the worst; being shuffled from one to the other, especially having seen the negative reviews. Instead, Victorian Plumbing spoke to TCP on my behalf and a week later TCP sent me a replacement, now functioning radiator. Excellent customer service from my perspective.
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