TCS Pakistan delivered my parcel to the wrong person at the Excise Office, Karachi, which is completely unacceptable. The shipment contained documents of 2 vehicles with a total value of PKR 7,000,000. Due to TCS’s careless handling and failure to verify the recipient, the parcel is now missing.
This is not a minor error. Delivering sensitive and high-value vehicle documents to the wrong individual is a serious breach of trust and security. Despite repeated follow-ups, there has been no proper resolution, accountability, or urgency shown by TCS.
A courier company is expected to ensure accurate delivery—especially when dealing with important legal documents. This incident clearly shows a lack of professionalism and responsibility within TCS Pakistan.
I strongly warn others not to use TCS for important or valuable consignments. One mistake from their side can cause massive financial loss and legal trouble.
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