My father had a trust account that he passed away from. The bank is reluctant to provide the funds to his heirs. We’ve dealt with other financial institutions that were straightforward, but after four years with this bank, we still have no resolution. His account specified beneficiaries and their respective shares. They keep asking for unnecessary documents, despite having received the death certificate and other legal paperwork. The representatives seem incompetent, but it feels deliberate as they seem to want to withhold the funds.
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The Toronto-Dominion Bank is a Canadian multinational banking and financial services corporation headquartered in Toronto, Ontario.
