It's disheartening that our once-favorite bank has become one of the most inconvenient banks. Our family has held accounts with them for three generations since they were Commerce Bank. Recently, we've faced numerous issues, such as locked ATM cards and difficulty resolving problems over the phone. The fees for non-network ATMs and foreign transactions are excessive. The customer service over the phone is the worst. My father's card got locked while he was abroad, and when he called, he was asked ridiculous questions for verification. He was told to go to a branch, even though he was in the hospital. When he requested to verify using a recent statement, it was rejected. The representative was rude and unhelpful. Essentially, if you can't visit a branch in person, you’re left without support.
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The Toronto-Dominion Bank is a Canadian multinational banking and financial services corporation headquartered in Toronto, Ontario.
