I called in Dec 4 to complain about the pricing for my internet, phone and TV service. We have account that total a $350 per month. The service rep kindly offered a discount. I appreciated that. She stated that the discount will be active on next bill at 12/20. I received my bills today and no discount. I called into complain, and spoke to a customer service representative. She said that the discount was activate on the next billing cycle. I tried to explain to her that this is not was TDS committed to earlier. She was insisting I was wrong. I asked to speak to a supervisor to escalate the matter. After 45 minutes on hold, we gave up. I was promised a call back. Unfortunately, can not recommend TDS. TDS does not live up to their customer commitments.
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Serving rural and suburban communities across the United States.