Message written on consultation with mother ( Disabled Senior citizen) Dear Evelyn Robinson (SVP) Thank you for giving us a call. I am glad someone responded. We were not expecting fraud department. Anyways. I want to Summaries discussion on this call. 1. I provided you a full update on family. Details on myself, mother and daughter. 2. We are again advising My mother Raj Bhardwaj is dependent on us. We will always support her till the end. 3. English is mothers second language. She cannot talk beyond identification. She needs an interpreter which we requested on today’s call? 3. I disclose upon asking, I have been helping mother on this account. 4. You asked me what account at teacher your mother is associated with. I informed chase bank. 5. You further Asked me ‘ which all credit unions is your mother member of? I informed you I made her a member at Justice Federal too. You named six credit union she is a member of. 6. You further asked if I am a joint owner on this account. I stated no. This is a fact. 7. You enquired about some text messages. I informed you I was getting notification on phone ( not remembering) we signed up for it as when a amount is debited from chase, teachers will alert us. This is end of it. 8. I informed you that if you have a Hindi speaking interpreter I am not needed. You stated that request will be met. I informed you I don’t even call credit unions I spite of having power of attorney. You finally stated you would look into the situation further and come up with plan of action.I had a long talk with mother and with questions and issues raised. It’s very evident how unfairly with discrimination I was dealt on the call even to an extent you invaded my and mothers private space asking personal financials questions questions 4,5 and 7. We would not have felt this way if you only stuck to TFCU. You opened our financial history? Finally Mother and I conclude the following about the Credit Union 1. Shows discrimination against elderly. Actually against all people who are not black or white.2. We came to a conclusion credit union deliberately held our account hostage and never sent any communication or reasons behind. 3. It is very clear credit union had made a decision to close mothers account thinking we did something wrong. Whereas all I did was to helo an old parent. That is why we got the power of attorney also done twice. We did our part. 4. No one returned or answered our letters yesterday? We were deliberately avoided. At this point based on above facts, we are requesting you to close our account. We don’t care about credit unions or money. We have self respect which you tried to tarnish by asking above questions. It hurt our feelings. It is evident your credit union lacks cross culture training. Further, We don’t want to be a part of an American corporation where people are dealt with disrespect especially senior citizen. No responses given. No calls arranged upon request of a member? All credit union saw was ‘we were /have done something wrong. Fact is we only were depositing money in mothers saving account. Not even one penny was withdrawn. In the end in spite of our account close request my mother would like to speak with Hindi speaking interpreter. You will learn on that call nothing was done wrong and every step taken was on behalf of mother fully involved. I am not even a joint holder on account where her SSI is deposited. I have no access to it. She is Independant, wise and loving person. Even though I have power of attorney I don’t call any financial instituton. We still have morals and ethics which live is us give by my late father and beloved mother.Lastly please remember you need us we don’t need you. Since I have power of attorney please donate money in my mothers saving account to a non profit for neglected children or elderly homes and close our account. Thank you again and God bless you.Update : I had to come to a conclusion for following reasons.1. You never explained properly what was going on with the account. You stated as per your sons request account is being closed and you would get money back. That is not what my mother asked? You never explained 2. You never offered your apology or misunderstanding as offered my mother to stay as a member You member of management would handle the call the way you did? 4. Did my mother ask you to close the account? She is the main account holder? Why did you close.
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