Review Time
I wanted to take a moment to recognize Katherine Vargas at the Teachers Federal Credit Union in Riverhead for what was truly an outstanding experience.
In a world where it often feels easier to handle everything online, Katherine reminded us exactly why community banks exist in the first place. My mother and I had been pre-approved for a loan but were running into delays receiving the final documentation due to an operational issue on the online side. Because the matter was time-sensitive, we decided to visit the local branch. That decision made all the difference.
From the moment we met Katherine, it was clear we were in capable hands. She immediately understood the situation, took ownership, and worked diligently with us until the issue was resolved. What stood out most was not just her efficiency, but her professionalism, genuine empathy and determination to see things through to resolution. She made a frustrating process at the start, seamless and reassuring. My Mom and I left with renewed appreciation for the value of local, relationship-driven banking.
Katherine is a true asset to Teachers Federal Credit Union team. She represents the very best of what community banking is meant to be, personal, responsive and built on trust. Thank you, Katherine, for going above and beyond!
I wanted to take a moment to recognize Katherine Vargas at the Teachers Federal Credit Union in Riverhead for what was truly an outstanding experience.In a world where it often feels easier to handle everything online, Katherine reminded us exactly why community banks exist in the first place. My mother and I had been pre-approved for a loan but were running into delays receiving the final documentation due to an operational issue on the online side. Because the matter was time-sensitive, we decided to visit the local branch. That decision made all the difference.From the moment we met Katherine, it was clear we were in capable hands. She immediately understood the situation, took ownership, and worked diligently with us until the issue was resolved. What stood out most was not just her efficiency, but her professionalism, genuine empathy and determination to see things through to resolution. She made a frustrating process at the start, seamless and reassuring. My Mom and I left with renewed appreciation for the value of local, relationship-driven banking.Katherine is a true asset to Teachers Federal Credit Union team. She represents the very best of what community banking is meant to be, personal, responsive and built on trust. Thank you, Katherine, for going above and beyond!
Opened a new checking account and set up direct deposit. Imagine my surprise when my paycheck was deposited and I was unable to use online bill pay or transfer my money to an external account. I was told these options wouldn't be available for 30 days. Now I have to go the bank, withdraw my money, and deposit to another checking account to pay my bills. Will not be keeping this account.
So sad to be reporting a terrible end to my attempt to work with a local Credit Union instead of a Big Bank... but my experience with Teachers has been so bad I can only hope warning others will do some good. The details of my awful time with Teachers website, app and customer support are unimportant other than their leading me to decide to close my account, which they are refusing to do?! It's a checking account with over $3,000 in it, and they are telling me it's frozen because their 'back office' wants my monthly bank statements from the Chase account I used to fund it?? I'm definitely NOT doing that at this point, so I've opened a complaint with the BBB and am sharing my experience where it might help, in places like this.
No good when it comes to credit cards or loans. I requested a loan consolidation after being denied a business loan by Dominique, who made a remark that I am having much more credit than I should. My only option was to use my credit cards. In the last two years, the constant increase in the cost of living has put a setback on my usual payments, which has brought me into the red numerous times. I requested the personal loan consolidation, making the amount one and giving me the ability to better make those payments. Instead, the only solution given by this organization was to keep making payments. Their third-party collection agency and the organization are concerned about you meeting payments but are not creating solutions to help you meet those payments with the current increase of 200% in cost of living. I want to settle my debt and be free of this burden by this organization. If the workers are leaving for better opportunities, what does that tell us, the customers? My experience after months of paying and being up to date with all my bills has proven futile in aiding me or allowing the company to come to an amicable solution for me to meet those payments at this time. I would suggest to everyone to refuse credit cards and build your credit using small loans with full collateral.
Message written on consultation with mother ( Disabled Senior citizen) Dear Evelyn Robinson (SVP) Thank you for giving us a call. I am glad someone responded. We were not expecting fraud department. Anyways. I want to Summaries discussion on this call. 1. I provided you a full update on family. Details on myself, mother and daughter. 2. We are again advising My mother Raj Bhardwaj is dependent on us. We will always support her till the end. 3. English is mothers second language. She cannot talk beyond identification. She needs an interpreter which we requested on today’s call? 3. I disclose upon asking, I have been helping mother on this account. 4. You asked me what account at teacher your mother is associated with. I informed chase bank. 5. You further Asked me ‘ which all credit unions is your mother member of? I informed you I made her a member at Justice Federal too. You named six credit union she is a member of. 6. You further asked if I am a joint owner on this account. I stated no. This is a fact. 7. You enquired about some text messages. I informed you I was getting notification on phone ( not remembering) we signed up for it as when a amount is debited from chase, teachers will alert us. This is end of it. 8. I informed you that if you have a Hindi speaking interpreter I am not needed. You stated that request will be met. I informed you I don’t even call credit unions I spite of having power of attorney. You finally stated you would look into the situation further and come up with plan of action.I had a long talk with mother and with questions and issues raised. It’s very evident how unfairly with discrimination I was dealt on the call even to an extent you invaded my and mothers private space asking personal financials questions questions 4,5 and 7. We would not have felt this way if you only stuck to TFCU. You opened our financial history? Finally Mother and I conclude the following about the Credit Union 1. Shows discrimination against elderly. Actually against all people who are not black or white.2. We came to a conclusion credit union deliberately held our account hostage and never sent any communication or reasons behind. 3. It is very clear credit union had made a decision to close mothers account thinking we did something wrong. Whereas all I did was to helo an old parent. That is why we got the power of attorney also done twice. We did our part. 4. No one returned or answered our letters yesterday? We were deliberately avoided. At this point based on above facts, we are requesting you to close our account. We don’t care about credit unions or money. We have self respect which you tried to tarnish by asking above questions. It hurt our feelings. It is evident your credit union lacks cross culture training. Further, We don’t want to be a part of an American corporation where people are dealt with disrespect especially senior citizen. No responses given. No calls arranged upon request of a member? All credit union saw was ‘we were /have done something wrong. Fact is we only were depositing money in mothers saving account. Not even one penny was withdrawn. In the end in spite of our account close request my mother would like to speak with Hindi speaking interpreter. You will learn on that call nothing was done wrong and every step taken was on behalf of mother fully involved. I am not even a joint holder on account where her SSI is deposited. I have no access to it. She is Independant, wise and loving person. Even though I have power of attorney I don’t call any financial instituton. We still have morals and ethics which live is us give by my late father and beloved mother.Lastly please remember you need us we don’t need you. Since I have power of attorney please donate money in my mothers saving account to a non profit for neglected children or elderly homes and close our account. Thank you again and God bless you.Update : I had to come to a conclusion for following reasons.1. You never explained properly what was going on with the account. You stated as per your sons request account is being closed and you would get money back. That is not what my mother asked? You never explained 2. You never offered your apology or misunderstanding as offered my mother to stay as a member You member of management would handle the call the way you did? 4. Did my mother ask you to close the account? She is the main account holder? Why did you close.
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